Susan Clark

Health Information Exchanges (HIEs) routinely assert that they understand what their users want, what they need, and how well their systems are performing. When pressed on how  they know this, the most common answer is simple: help desk data. Help desk calls are useful, but they are an incomplete and often misleading proxy for true user experience, satisfaction, and perceived value. They capture only the issues severe enough, and the users are motivated enough to stop their work and ask for...

There’s something uniquely energizing about a room full of security and privacy professionals in Indiana—especially when the conversation turns to AI, HIPAA, and the ever-evolving threat landscape. On November 6, 2025, the Indiana Security & Privacy Network (INSPN) gathered for its quarterly meeting, and the discussions were anything but routine. From legal risks to emerging cyber defense strategies, attendees walked away with both heightened awareness and renewed motivation to act. HIPAA and...